How do I place an order online?

Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.

Shipping Information:

Our philosophy is simple, you order it right away we will do our best to get it to you right away. Each vendor we deal with has different estimated shipping times. Typically on any NON PERSONALIZED items IN STOCK we estimate your shipment to arrive via UPS approximately 5-7 business days. We do offer RUSH delivery, however higher rates apply.

How is shipping calculated?

Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.

Refund, Returns and Cancellation Policies:

We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact our customer-care via email at sales@uniqueweddingandpartyfavors.com for a return authorization within 30 days of receipt. Please note, your return authorization number will expire 30 days after issuance. Please follow these easy steps.

PLEASE TAKE NOTE:

The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.

Frequently Asked Questions:

What if I received my order, but some items are damaged?

Please inspect all items carefully when you receive your order. If there is any damage, please contact our customer-care department at sales@uniqueweddingandpartyfavors.com at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. A customer-care specialist will help you file a claim with UPS if needed.

How do I check the status of my order?

Track from the UPS Web site with your UPS tracking number, which we will email you when your order has shipped from our location.

How do I make changes or cancel my order?

Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing and has not been personalized. We strongly suggest you email us at sales@uniqueweddingandpartyfavors.com as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing, no changes can be made.

Do you ship to Post Office Boxes?

Unfortunately, we cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery.

Do you ship internationally?

At this time, we do not ship outside the U.S.